Returns Policy

We offer a 30-day return policy for most physical products purchased from our shop, provided:

• •The item is unused and in its original condition
• •All original packaging and accessories are included
• •You have proof of purchase (order number or receipt)

To initiate a return, contact us within 30 days of receiving your order.

The following items cannot be returned unless faulty:

• •Personalised or custom-engraved items
• •Items made to your specification
• •Opened balls or consumables
• •Gift cards and vouchers
• •Items marked as 'final sale' or 'non-returnable'

If a personalised item arrives damaged or faulty, please see section 3 below.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange:

• •A free replacement, or
• •A full refund (including return postage)

Please provide photos of the damage and your order number when contacting us.

Some products are fulfilled directly by our suppliers (dropshipped). For these items:

• •Returns must be initiated within 14 days of delivery
• •The item must be returned directly to the supplier (address provided on request)
• •Refunds are processed once the supplier confirms receipt
• •Return postage is the customer's responsibility unless the item is faulty

We will clearly indicate at checkout and on the product page if an item is dropshipped.

Dropshipped items typically have a longer refund processing time of 10–14 working days.

To return an item:

• •Contact us with your order number and reason for return
• •We will provide a return authorisation and return address
• •Pack the item securely in its original packaging
• •Send the item using a tracked delivery service
• •We will process your refund within 5 working days of receiving the returned item

Refunds are issued to the original payment method used at checkout. If you paid by card, the refund will appear on the same card within 5–10 working days.

If you wish to exchange an item for a different size or colour, please return the original item as above and place a new order for the desired item. This ensures faster processing.

This returns policy is offered in addition to your statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights as a UK consumer.

For more information about your consumer rights, visit the Citizens Advice website.