Delivery and Collection Policy

We offer local delivery of ball machines across Cheshire and the North West. Delivery charges are calculated based on your delivery area and are shown at checkout.

Delivery is available to padel clubs, sports centres and private addresses within our service area. We will confirm delivery eligibility based on your postcode.

Ball machine delivery is arranged for the date and time selected during booking. Delivery slots are:

• •Morning: 8:00–12:00
• •Afternoon: 12:00–18:00
• •Evening: 18:00–20:00 (limited availability)

Please ensure someone is available to receive the machine. If no one is present, a re-delivery fee of £15 may apply.

You may choose to collect the ball machine instead of having it delivered. Collection details will be provided once your booking is confirmed.

The machine must be collected at the agreed time and returned by the agreed end time. Late collection does not extend the return time.

For deliveries, our team will set up the machine on your court and provide a brief overview of operation. This is included in the delivery charge.

For collections, a quick setup guide is provided. If you need assistance, our team is available by phone during hire hours.

Shop orders are dispatched using tracked delivery services. Delivery timeframes:

• •UK Mainland: 2–3 working days
• •Highlands and Islands: 3–5 working days
• •Dropshipped items: 5–10 working days (as indicated on the product page)

Free delivery is available on orders over £50.00. Standard delivery is £2.99 for orders under £50.00.

You will receive an email with tracking information when your shop order is dispatched. If you have not received your order within the expected timeframe, please contact us.

If you are not available to receive a delivery, the courier will attempt redelivery or leave the package at a designated safe place or collection point.

For ball machine deliveries, if you are not available, a re-delivery fee of £15 applies.

At the end of your hire period, the machine must be available for collection or returned to us. Please ensure:

• •The machine is accessible at the agreed collection time
• •The machine is powered off and all accessories are packed
• •The machine is in a clean, dry condition

If the machine is not available for collection at the agreed time, late return charges may apply (see Booking Terms).

We currently only deliver within the United Kingdom. We do not offer international delivery at this time.

We reserve the right to refuse delivery to locations that are:

• •Outside our service area (for ball machines)
• •Inaccessible or unsafe for our delivery team
• •At venues without suitable court facilities