Cancellation and Refund Policy

You may cancel a ball machine booking under the following terms:

• •More than 48 hours before the start time: full refund
• •24–48 hours before the start time: 50% refund
• •Less than 24 hours before the start time: no refund (unless we can re-let the slot)

To cancel a booking, contact us as soon as possible. Cancellations are effective from the time we receive your request.

We may need to cancel a booking due to circumstances beyond our control, including:

• •Equipment failure or damage
• •Adverse weather (for outdoor courts)
• •Unforeseen circumstances or emergencies

In these cases, you will receive a full refund or the option to reschedule, subject to availability.

Refunds are processed to the original payment method used at checkout. Processing times:

• •Stripe payments: 5–10 working days
• •Bank transfers: 3–5 working days
• •Loyalty points redeemed: reinstated within 48 hours

You will receive an email confirmation when your refund has been initiated.

You may cancel a shop order before it has been dispatched. If the order has already been dispatched, please refer to our Returns Policy.

To cancel an order, contact us with your order number as soon as possible.

Partial refunds may be issued in the following circumstances:

• •Returned items with missing accessories or original packaging
• •Bookings where extras were not used (at our discretion)
• •Orders where some items are out of stock

The following are non-refundable:

• •Delivery charges for orders already dispatched
• •Personalised or custom items (see Returns Policy)
• •Bookings cancelled less than 24 hours before the start time
• •Loyalty points already redeemed (unless the booking is cancelled by us)

To request a refund, please contact us with your booking reference or order number and the reason for your request.

We aim to respond to all refund requests within 2 working days.