Shipping policy

At Cheshire Padel Rentals, we aim to provide a simple, reliable service for both our online shop and our ball machine hire.

Physical Products

We aim to dispatch all in-stock products within 1–3 working days of receiving your order.

Delivery times will vary depending on your chosen shipping method and location. Estimated delivery times are provided as a guide only and are not guaranteed.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Local Delivery

Selected products and ball machine hire may be available for local delivery within Cheshire and surrounding areas.

Delivery charges and availability will be confirmed during the booking or checkout process.

Ball Machine Hire

Ball machine hire is available by:

  • Customer collection (where available)
  • Local delivery (subject to availability and location)

Your collection or delivery time will be agreed with you after your booking has been confirmed.

Please ensure someone is available at the agreed delivery or collection time.

Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays
  • Severe weather
  • Traffic or road closures
  • Equipment maintenance
  • Other unforeseen events

We are not liable for delays caused by third-party delivery companies or events beyond our reasonable control.

Incorrect Delivery Information

Please ensure your delivery details are accurate when placing your order.

Cheshire Padel Rentals cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, please include photographs of:

  • The packaging
  • The damaged product
  • Your order confirmation

We will investigate the issue and arrange a replacement, exchange or refund where appropriate.

Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with the delivery company to investigate and keep you updated throughout the process.

Contact Us

If you have any questions about shipping or delivery, please contact:

Cheshire Padel Rentals

📧 hello@cheshirepadelrentals.co.uk

🌐 www.cheshirepadelrentals.co.uk