At Cheshire Padel Rentals, we want you to be completely satisfied with your purchase or booking. Please read our policy below before placing an order or booking a ball machine hire.

Returns (Physical Products)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include proof of purchase.

To start a return, please contact us at:

hello@cheshirepadelrentals.co.uk

Please note that returns must be approved before being sent back.

Return Address:

[Insert your return address here]

Items returned without contacting us first may not be accepted.

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Ball Machine Hire Cancellations

Ball machine hire bookings are treated differently from physical product purchases.

• Cancellations made more than 24 hours before the scheduled hire time are eligible for a full refund.
• Cancellations made within 24 hours of the scheduled hire time may not be eligible for a refund.
• If Cheshire Padel Rentals is unable to fulfil your booking, you will receive a full refund or be offered an alternative booking date.
• If severe weather, unsafe court conditions or circumstances beyond your control prevent the booking from going ahead, we’ll do our best to rearrange your hire to another mutually convenient date. If a suitable alternative cannot be agreed, a refund may be offered at our discretion.

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Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, faulty or incorrect item, please contact us as soon as possible at:

hello@cheshirepadelrentals.co.uk

We’ll assess the issue and arrange a replacement, exchange or refund where appropriate.

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Ball Machine Issues During Hire

If the hired ball machine develops a fault during your booking, please contact us immediately.

Where appropriate, we will:

• Provide technical support where possible.
• Arrange a replacement machine (subject to availability).
• Offer a partial or full refund if the fault significantly affects your booking.

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Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Personalised or custom-made products.
• Gift cards.
• Sale or clearance items (unless faulty).
• Products that have been used, damaged after delivery or returned without their original packaging (unless faulty).

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

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Exchanges

If you would like to exchange a product, please contact us first.

The quickest way to receive your replacement is to return the original item (once approved) and place a new order.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

Returned items must be unused, in their original packaging and accompanied by proof of purchase.

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Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

hello@cheshirepadelrentals.co.uk

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Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Cheshire Padel Rentals

📧 hello@cheshirepadelrentals.co.uk

🌐 www.cheshirepadelrentals.co.uk